Thank you for shopping with Baby Beachbums! We take pride in our products and make every effort to check each product for defects before shipment to ensure a fuss-free experience for you.
However, if for any reason you are unsatisfied with your purchase (e.g. size, colour), we will gladly exchange your item for another if it meets all of the following criteria: -
In order to do an exchange, please email firstname.lastname@example.org, indicating clearly: -
(i) your invoice number;
(ii) details of item(s) to be returned;
(iii) reason(s) for the return; and
(iv) details of the item(s) you would like in exchange.
We will then assign you an Exchange Tracking Number, which must be clearly written on the front of the package you return to us. We regret that we would not be able to reimburse you for any delivery costs you incur on the returned item, but we will gladly absorb any local registered mail charges on the exchange item to be delivered back to you. However, if you are making an exchange due to sizing reasons, we are glad to provide one free exchange, i.e., we will refund you (via Paypal or cash) the cost of mailing the item back to us.
If you have received a wrong order, please contact us immediately at email@example.com with a photo of the wrong item received and the accompanying sales receipt. We will respond to you within 24 hours with a resolution. However, if the item does not meet the criteria set out above, please understand that we would not be able to exchange the item.
Please note that all items purchased under our 'Sale' category are final and cannot be returned or exchanged.
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