We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. For hygiene reasons, we do not accept returns of sunscreens.
To start an exchange, please contact us at firstname.lastname@example.org with the following information:
- your invoice number or proof of purchase;
- details of item(s) to be returned;
- reason(s) for the return; and
- details of the item(s) you would like in exchange.
Damages and Other Issues
Please inspect the contents of your order upon receiving it and contact us immediately if the items are not as ordered, defective or damaged, so that we can evaluate the issue and make it right as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as sunscreens). Please get in touch with us if you have questions or concerns about your specific item(s).
Unfortunately, we are not able to accept exchanges on sale items or gift cards.